Agent Portal
*Update - New Telgoo5 Enrollment Portal is now LIVE!
Convert ICCID SIM to BYOD SIM Kit
If inventory is returned to the sender due to a failure to track and pick up from a UPS location in a timely manner, a return shipping fee of $50 per box will be applied.
Order Entry Training
Agent Support
Review Queue/Agent Support hours!
Review Queue & Agent Support hours are:
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Monday-Friday: 8am – 11pm ET (5am – 8pm PT)
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Saturday-Sunday: 9am – 9pm ET (6am – 6pm PT)
Agent Support Line
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English: 1-877-331-3218
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Spanish: (912) 228-3288
Notice: Agents identified for high churn or non-usage may be deactivated without prior notice by StandUp Wireless. Additionally, any agent found charging customers for devices or engaging in fraudulent sales activities will be deactivated and prosecuted.
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Double check that you have selected the correct Retailer in the dropdown box
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Ensure your name is entered the same as it was to obtain Rad ID
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Agents must use personal email (Gmail, Yahoo, AOL, etc)
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Upload a clear picture of photo ID laid flat showing all 4 corners
* Transfers can take up to 30 Days based on Prior DSP Approval
* New DSP: AES Alchemy Enterprises
* Check on Transfer: apply@standupwireless.com
Background Check Dispute Process:
Please note that Alchemy Enterprises does not have the authority to approve or deny background checks; this decision is solely made by StandUp Wireless. If an agent does not pass the background check and receives a Pre-Adverse Action Notice, they have the option to dispute the decision by following the process outlined below:
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Submit a signed and scanned reconsideration letter written by the agent in question.
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Provide two signed and scanned letters of recommendation:
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The first recommendation should be from an executive or manager within your DSP organization.
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The second recommendation can come from an external source, such as a probation officer, pastor, or representative of a volunteer organization associated with you.
To ensure a timely review by senior management, please submit all required documents together in one package to backgroundchecks@standupwireless.com.
Field Activity
As an enrollment representative, you will receive a complimentary marketing kit.
This kit includes:
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A branded T-shirt
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A lanyard and name badge holder (download the name badge on the digital toolkit)
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Rate plan and program rules flyers
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A 3x5 color banner
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Additional materials to assist in educating and enrolling customers
These items can be ordered through the agent portal. It is crucial to display these materials properly at your marketing events. Advertising Lifeline providers other than StandUp may result in a loss of credentials.
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Order FREE ER KIT
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Request Photo ID Template
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FREE Digital badge temple available
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Double Sided PVC Badge $5.00/ea
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Commissions
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Points
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Overrides
Agents & Managers : PAID WEEKLY​
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Agent Points $2.25/ea
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Work Week: Monday – Sunday
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Points totaled and paid out weekly via ADP WorkMarket
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WorkMarket Support: 1-212-229-9675
*Notice: If you have previously used ADP Work Market with a different program, you can link your account by retrieving your Work Marke ID: www.workmarket.com/profile​
Chargeback Policy:
The agent will be financially responsible for reimbursing the retailer for the per-unit value of the inventory (“Chargebacks”) that has not been used within thirty (30) days (“Chargeback Period”) from the shipping date of the order. The chargeback amount is $100 per device, based on the current market rate during the Chargeback Period. If a device is activated within the Chargeback Period, the distribution will be credited for the chargeback amount. To receive credit, the device must be activated within 30 days of the shipment date.
If the Distribution Agent is terminated for any reason, or if the Distribution Service Provider no longer partners with Independent Contractors, STANDUP may accelerate the Chargeback Period. This includes any lost, stolen, broken, or damaged inventory, except for manufacturer defects, for which the retailer may authorize an RMA.